What is your success rate?
While we wish we could give a precise number, this is one of the most challenging things to give an accurate answer on, due to the complexities that come along with the road to recovery. It is important to consider the barometer of success that we are looking through. What we can say, is that in our time operating, we have a plethora of families that are willing and able to jump on a call with you to share about their personal experience working with the Spearhead team- we feel confident that you will receive a promising and confidence bearing response.
How do you determine placement for families and participants?
At the onset of beginning care with a new participant, we conduct an initial assessment. In some cases, we are not able to speak directly to the participant (Johnson Model Interventions), which in that case, we lean on the family and all relevant parties to gather appropriate information. Our assessment covers a multitude of factors which include matters such as treatment history, medical issues, age, financial capabilities, insurance coverage, family history, goals, passions, employment history, past trauma, mental health diagnoses, etc.
In addition to our assessment, we make attempts to collaborate with any past treating professionals to gain insight which will ultimately help guide us in our placement process.
Do we accept insurance?
No, insurance does not cover our services. Spearhead Health is a private pay company. On the other hand, it is a priority of ours to get the maximum benefit out of your insurance when utilizing outside providers.
How long is your contract for?
It depends on the service that is required and it is individualized to each clients needs, it’s always best to schedule a consultation to see how Spearhead can help.
Where are you capable of providing services?
Spearhead Health offers services throughout the United States and internationally.
What does your intervention fee include?
There are many aspects to take into consideration when considering the value of and what goes into an intervention. The nuts and bolts of the intervention process include gathering information from all relevant parties, pre-intervention meeting, the intervention, and facilitation of admission to a facility that best meets the needs of the person we are seeking to help. Additionally, we include a month of family support and collaboration with the treatment program.
How do you vet programs?
Whether you realize it or not, there are thousands of treatment centers spread across the United States alone. That being the case, we take this process very seriously with the ultimate goal of matching each of our participants with a program that is going to best serve them long-term.
As a result, we have developed our own in-house process to qualifying programs. Members fro our team are actively traveling the country touring programs in person, meeting with their team members, and getting a true feel of what each program has to offer.
Some of the keys components we are evaluating are as follows:
- How long have you been in business?
- The experience of an alumni of your program?
- Where does the buck stop with clinical decisions?
- What is your staff to client ratio?
- What are the qualifications and training processes that your front-line staff have and go through?
- How do you staff your overnight shifts?
- What is the average age of your programs milieu?
- Who’s ultimately responsible for managing medications?
- How are medications managed?
- What does your discharge planning process entail?
- How much effort is made to obtain past records that would be helpful in guiding your treatment process?
- What rules someone out from being eligible to your program?
- What does your family program and or involvement consist of?
- What are your policies around electronics?
- What modalities do you offer at your program?
These are some examples of the questions we are asking when going through our vetting process. There are a multitude of other questions we take into consideration, but this should help you begin to glean some sense of what this process truly entails. Aside from gathering information and touring programs in person, we would be foolish not to mention that we lean on our network of colleagues throughout the country to hear an unbiased opinion on any recent personal experiences with a program that we may be considering for you or your loved on.
How often will we receive updates?
Our team at minimum will provide a weekly update to families and all outside parties that are a part of the collaborative effort to move you or your loved one towards a healthier future. Outside of providing weekly reports, the reality is the we are on and off the phone with families, loved ones, programs, therapists, doctors, etc., all day. There is rarely a time that at least on person from our team isn’t available for a phone call. We take great pride in our communication and collaborative abilities and have chosen to make this a key component of what we provide.
How accessible are you to the people you work with?
Under our care management service, the individual from the team that has been assigned to be the care manager is available by phone/text 24/7. For all other services provided, we make it a point to have calls and meetings scheduled. That being said, we are known to be very available and easy to access regardless of the service we are offering.
