Spearhead Health’s Care Managers are the accountable center of your support. Before building a plan, we look beyond the presenting problem to understand the person, the family, their history, and the providers already involved. From there, your Care Manager brings the whole picture together and remains a consistent presence who will communicate, plan, and collaborate with all involved in your loved one’s care. We don’t just make recommendations; we put the plan in motion and stay responsive as real life shifts. We also foster a space for integrative healing for the whole family, with our Family Coach available for individual or group sessions.
Our Care Managers make every arrangement needed to support a client’s care. They assess each client’s complex needs and coordinate referrals and placement with the providers best suited to them. As the client’s primary liaison, the Care Manager oversees the plan, arranges services and travel, and keeps family, providers, and the wider support community informed with regular updates and progress reports.
Once onboarding and assessments are complete, the Care Manager can match the client with a local coach who has similar life experience and training, for consistent in-person support. Overseen by the Care Manager, the coach checks in on the client’s living situation, encourages activity and routine, and builds a trusting relationship along the way.
Additional core functions of a Care Manager include:
- Overseeing the client’s overall well-being
- Care planning
- Coordinating care among treatment providers
- Navigating insurance benefits for behavioral health care
- Coordinating with attorneys and courts on legal and sentencing requirements
- Drug and alcohol monitoring
- Accountability for commitments and appointments
- Introductions to peer support groups
- Encouraging healthy activities and a routine that brings joy and purpose
- Medication adherence support
- Budgeting support and goal planning
- Professional consulting and referrals from our directors
